Information Technology

THE
TECHNOLOGY HUB

Helpdesk Portal

Need assistance with IT issues? Our Helpdesk Portal is here to support you. Whether it’s a technical glitch or troubleshooting, we’re ready to help keep everything running smoothly. Click below to access quick and reliable support from our dedicated IT team.

Our IT team uses a range of tools to keep Epika and our brands security going right. Take a look at what keeps us secure and running smoothly every day!

Keeper Password Manager

Keeper Password securely stores and manages all your passwords in one place, so you can access your accounts safely without the hassle of remembering each one. To get set-up, submit a ticket to our helpdesk.

Proofpoint

Proofpoint protects your emails by blocking phishing, malware, and other threats, keeping your data secure. If you have questions or you’re experiencing strange activity, contact our IT department immediately for help.

Knowbe4

KnowBe4 is a security training tool that helps you spot phishing and other cyber threats, keeping our organization safer and more secure. Have 5 minutes? Engage in training through your account.

Azure

Azure helps you securely access the apps and resources you need, all with a single Microsoft account. It keeps your data safe while making sure everything is easily within reach. If you’re having trouble signing-in, submit a ticket to our helpdesk.

Have a new software recommendation? Let us know!

Tools library

Admins, click here to find a library of our team’s tools to keep Epika and our Brands running smoothly.

Your questions,
answered

Have questions? You’re not alone. Here are some common inquiries we receive. If you can’t find the answer you’re looking for, don’t hesitate to reach out. We’re here to help!

Where can I find documentation for software I use daily?

Please use the search on our Confluence site here

If you find an article is missing or incorrect, please submit an IT Helpdesk Ticket.

How can I add, change or update the multifactor authenticator settings on my Microsoft account?

Please review this article on our Confluence site here

How can I unlock or reset the password on my Microsoft account?

Please review this article on our Confluence site here

Who do I contact for issues with network connectivity?

Please submit an IT Helpdesk Ticket by doing one of the following: